Learn & Review (LR) Quiz (COMMUNICATION) : Part - 01
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| Section-01 | |
|---|---|
| Q-1. | Communication is not just about what you speak. To be effective, communication has to pass through the following four stages: A. Emotions B. Dialogues C. Script D. Communication. Which of the following is the correct sequence of the processes: (Marks - 1.0) |
| Ans. | CBAD |
| Q-2. | You need to apply for leave for 3 weeks for your marriage. How would you Communicate this message to your Manager/Boss?(Marks - 1.0) |
| Ans. | Face to Face Communication |
| Q-3. | Which of the following helps us in listening actively : (Marks - 0.0) |
| Ans. | Stop Thinking about replying |
| Q-4. | Which of the following is not part of non verbal communication_________?(Marks - 1.0) |
| Ans. | Taste |
| Q-5. | A student is attending a lecture but he cannot concentrate in the class. He is worried about his result which will be announced in the class after the lecture. (Marks - 1.0) |
| Ans. | Emotional barrier |
| Q-6. | Mitesh is attending a MBA entrance viva. What is the most appropriate response in this context to a question - "Tell us about your creative side"_________?(Marks - 1.0) |
| Ans. | I create a good summary with pictures for difficult topics, which friends use often |
| Q-7. | When a customer calls a service center for repair of her television, the goal of that communication is______? (Marks - 1.0) |
| Ans. | Informing about complaint and expected action |
| Q-8. | Being able to understand what the other individual is feeling as well as thinking from his / her point of view is :(Marks - 1.0) |
| Ans. | Empathy |
| Q-9. | At Workplace Non-Verbal Communication is useful to : (Marks - 1.0) |
| Ans. | Convey the message with words reinforced by nonverbals |
| Q-10. | One day, Ajay’s boss called him and showed him an Excel Sheet that ajay had just mailed him with some calculations. The Boss yelled at Ajay and said “Tum logon ko itni itni se calulations bhi nahi aate hain kya, kuch bhi kam dhang se nahi karte banta hai tumse. Yahan sir maje marne ki salary lete ho na tum log. Mera bas chale to sab ko bhaga dunga yahan se. Isse achcha to mai hi apna kam khud kar lun” and lots of things like that. And Ajay stood there and said “theek hai Sir, to fir mai jaun kya” : Which of the four following Communication Pattern did AJAY’S BOSS display : (Marks - 1.0) |
| Ans. | Aggressive |
| Q-11. | Which of the following is a barrier to one’s empathetic behavior : (Marks - 1.0) |
| Ans. | Biases, prejudices and assumptions |
| Q-12. | A review has been scheduled for next morning 9 am. Workday is over, all have left. You want Rajesh to provide you updates on last month’s customer survey. What 1st mode would you choose to communicate this msg to him ?(Marks - 1.0) |
| Ans. | Telephonic Communication |
| Q-13. | You need to tell Madhu that she is not part of special task force now due to reduce number of slots. What would be the 1st mode of communication to convey this msg to Madhu? (Marks - 1.0) |
| Ans. | Telephonic Communication |
| Q-14. | A teacher is teaching in the class in summer days. Due to noise of the fan, the student on the last bench cannot hear the lecture properly. What type of barrier it is?(Marks - 1.0) |
| Ans. | Physical barrier |
| Q-15. | One day, Ajay’s boss called him and showed him an Excel Sheet that ajay had just mailed him with some calculations. The Boss yelled at Ajay and said “Tum logon ko itni itni se calulations bhi nahi aate hain kya, kuch bhi kam dhang se nahi karte banta hai tumse. Yahan sir maje marne ki salary lete ho na tum log. Mera bas chale to sab ko bhaga dunga yahan se. Isse achcha to mai hi apna kam khud kar lun” and lots of things like that. And Ajay said “I am sorry for this Sir, but maine apke mail ko bhi do bar padha tha, to usme bhi aisa karne ka hi indicate kiy tha, aap meeting me vyast the nahi to aapse vconform kar leta, maine poorani reports bhi dekhi thi to unme bhi ye report aisi hi banai hui thi. Maine Liza maidem se poocha tha, aur unhone bhi mujhe aise hi karne ko kaha tha. Theek hai Sir, mujhe ab bata dijiye aap ise exactly kaise karna ahi, aur mujhe thoda time dijiye mai ise wapas kar ke deta hun ! Which of the four following Communication Pattern did AJAY display : (Marks - 1.0) |
| Ans. | Assertive |
| Q-16. | Barriers in communication can impact ability to listen. True or False_________? (Marks - 1.0) |
| Ans. | TRUE |
| Q-17. | Which of the following is one of the five elements of Communication:(Marks - 1.0) |
| Ans. | Message and Feedback |
| Q-18. | You wish to raise concern over rude behavior of colleague with HR. What would be the 1st most appropriate mode of communication?(Marks - 1.0) |
| Ans. | Written Communication to set meeting |
| Q-19. | A doctor is giving a presentation on “Cancer Awareness” to the Engineer students. He has added all the doctorate terms in the ppt. The students are unable to understand it due to(Marks - 1.0) |
| Ans. | Cognitive barrier + Language barrier |
| Q-20. | One day, Ajay’s boss called him and showed him an Excel Sheet that ajay had just mailed him with some calculations. The Boss yelled at Ajay and said “Tum logon ko itni itni se calulations bhi nahi aate hain kya, kuch bhi kam dhang se nahi karte banta hai tumse. Yahan sir maje marne ki salary lete ho na tum log. Mera bas chale to sab ko bhaga dunga yahan se. Isse achcha to mai hi apna kam khud kar lun” and lots of things like that. And Ajay stood there and said “Sir I am so sorry Sir, maine sab bigad diya. Ab aapko mere karn sunna padega. Sir mai dubara kar ke lata hun sir, mujhe maf kar dijiye, I promise mai aage se aisi galtiyan nahi karunga” and so on : Which of the four following Communication Pattern did AJAY display : (Marks - 1.0) |
| Ans. | Submissive |
| Q-21. | A student is attending a lecture but he cannot concentrate in the class. He is worried about his result which will be announced in the class after the lecture. (Marks - 1.0) |
| Ans. | Emotional barrier |
| Q-22. | You request your colleague to share link for appraisal system. What 1st mode would you choose to ask this information to him ? (Marks - 1.0) |
| Ans. | Written Communication |
| Q-23. | Your team is debating and brainstorming on marketing strategy of new product. What would be the most appropriate mode/modes of communication?(Marks - 1.0) |
| Ans. | Face to face Communication |
| Q-24. | Customer is angry about the resolution suggested by the service representative for his problem. What would be the most appropriate 1st mode of communication?(Marks - 1.0) |
| Ans. | Telephonic Communication |
| Q-25. | Which is the following is the correct long form of PER Method :(Marks - 1.0) |
| Ans. | Pause : Evaluate : Respond |
| Q-26. | Another team in your department has expressed concerns over norms and other paperwork collected by your team for new customers. When you discuss the issue with them, which type of questions will you prefer_________? (Marks - 1.0) |
| Ans. | Open ended |
| Q-27. | Raghu and Santosh have worked together in earlier office and they do not get well. Raghu will always oppose any idea or proposal Santosh puts forward in team meeting. (Marks - 0.0) |
| Ans. | Cognitive barrier |
| Q-28. | My grandfather never discussed his legal paperwork with me despite my being a lawyer, as he believed women don’t understand law. What type of barrier it is (Marks - 1.0) |
| Ans. | Gender barrier |
| Q-29. | One day, Ajay’s boss called him and showed him an Excel Sheet that ajay had just mailed him with some calculations. The Boss yelled at Ajay and said “Tum logon ko itni itni se calulations bhi nahi aate hain kya, kuch bhi kam dhang se nahi karte banta hai tumse. Yahan sir maje marne ki salary lete ho na tum log. Mera bas chale to sab ko bhaga dunga yahan se. Isse achcha to mai hi apna kam khud kar lun” and lots of things like that. And Ajay stood there and said “theek hai Sir, to fir mai jaun kya” : Which of the four following Communication Pattern did AJAY display :(Marks - 1.0) |
| Ans. | Passive |
| Section-02 | |
| Q-1. | A non-verbal gesture of ‘Thumps-Up’ communicates conformation or encouragement (Marks - 1.0) |
| Ans. | TRUE |
| Q-2. | A non-verbal gesture of ‘Affirmative Head Shake or a Nod’ communicates Understanding, Agreement, Positive reinforcement(Marks - 1.0) |
| Ans. | TRUE |
| Q-3. | A non-verbal gesture of ‘Crossed Arms’ communicates Open attitude(Marks - 1.0) |
| Ans. | FALSE |
| Q-4. | A non-verbal gesture of ‘Scratching, Rubbing, Tapping an Object’ communicates Thinking and involved in the conversation(Marks - 1.0) |
| Ans. | FALSE |
| Q-5. | A non-verbal gesture of ‘Drooping shoulders’ communicates Lack of confidence A non-verbal gesture of ‘Shrugging of Shoulders’ communicates Disinterest, no information about the matter. (Marks - 1.0) |
| Ans. | TRUE |
| Q-6. | A non-verbal gesture of ‘Straight Eye Contact’ communicates Threatening approach or orientations(Marks - 1.0) |
| Ans. | FALSE |
| Q-7. | A non-verbal gesture of ‘Looking Down or Away’ communicates Disinterest, Dishonesty, Lack of Confidence.(Marks - 1.0) |
| Ans. | TRUE |
| Q-8. | A non-verbal gesture of ‘Leaning Forward’ communicates Approachable, Interested, enthusiastic.(Marks - 1.0) |
| Ans. | TRUE |
| Q-9. | A non-verbal gesture of ‘Biting Nails or Playing with your Hair’ communicates Confidence and being Self-assured. (Marks - 1.0) |
| Ans. | FALSE |
| Q-10. | A non-verbal gesture of ‘Open and Gentle Smile’ communicates Acceptance, Approachable, Interest, Pleasing, Welcoming.(Marks - 1.0) |
| Ans. | TRUE |
| Q-11. | A non-verbal gesture of ‘Open and Gentle Smile’ communicates Acceptance, Approachable, Interest, Pleasing, Welcoming.(Marks - 1.0) |
| Ans. | TRUE |
| Q-12. | While making an Effective Summarization you should not make any addition or substation from your won side(Marks - 1.0) |
| Ans. | TRUE |
| Q-13. | While making an Effective Summarization you should capture the emotions of the speaker in your summarization.(Marks - 1.0) |
| Ans. | TRUE |
| Q-14. | In your Summarization communication you should always give your suggestions on the problems raised by the speaker (Marks - 1.0) |
| Ans. | FALSE |
| Q-15. | Your Summarization communication should always be short and crisp but without any loss of vital information given by the speaker.(Marks - 1.0) |
| Ans. | TRUE |
| Q-16. | You must talk about your opinions and your own conclusions while Summarizing others communications.(Marks - 1.0) |
| Ans. | FALSE |
| Q-17. | You should always try to simplify the speakers communication while Summarizing (Marks - 1.0) |
| Ans. | TRUE |
| Q-18. | You should clarify the objective of the communication of the sender before you start to summarize the speaker’s communication.(Marks - 1.0) |
| Ans. | FALSE |
| Q-19. | You should always ask questions and clarify your understanding with the speaker before you begin to summarize the speakers communication.(Marks - 1.0) |
| Ans. | TRUE |
| Q-20. | Asking Questions is a very vital skill for Workplace communication. It helps you avoid making mistakes, true or false ?(Marks - 1.0) |
| Ans. | TRUE |
| Q-21. | If you do not ask questions, your boss and your colleagues will appreciate you and they will feel you know everything, true or false(Marks - 1.0) |
| Ans. | FALSE |
| Q-22. | When you ask relevant and right questions you build trust for yourself and build reliability on your skills. (Marks - 1.0) |
| Ans. | TRUE |
| Q-23. | When you ask questions, people feel you are wasting their time, true or false ?(Marks - 1.0) |
| Ans. | FALSE |
| Q-24. | If you don’t ask questions, people will think you are smart and you know it all and hence they will appreciate you, true or false(Marks - 1.0) |
| Ans. | FALSE |
| Q-25. | By asking right questions and getting clarifications, you avoided rework, true or false(Marks - 1.0) |
| Ans. | TRUE |
| Q-26. | Are you coming with us ?’ this is a closed ended question ?(Marks - 1.0) |
| Ans. | TRUE |
| Q-27. | What is the name of the project ?’ this is a ‘formative question’?(Marks - 1.0) |
| Ans. | FALSE |
| Q-28. | ‘Why should Shankar be given this responsibility ?’ this is an Open-ended Question ? (Marks - 1.0) |
| Ans. | TRUE |
| Q-29. | Why has this data not been prepared so far ?’ this is a Probing Question(Marks - 1.0) |
| Ans. | TRUE |
| Q-30. | When will you be able to finish the task ?’ is an advance question ? (Marks - 1.0) |
| Ans. | FALSE |
| Q-31. | A professional minute of the meeting document should not contain the list of the attendees and the absentees, true or false ?(Marks - 1.0) |
| Ans. | FALSE |
| Q-32. | A professional minute of the meeting document should contain the seating arrangement during the meeting, true or false (Marks - 1.0) |
| Ans. | FALSE |
| Q-33. | A professional minute of the meeting document should contain the reason for absence for all those who did not attend the meeting, true or false (Marks - 1.0) |
| Ans. | FALSE |
| Q-34. | A professional minute of the meeting document should contain the date, time and place of the meeting, true or false(Marks - 1.0) |
| Ans. | FALSE |
| Q-35. | A professional minute of the meeting document should contain the agenda items in the order of priority, true or false (Marks - 1.0) |
| Ans. | TRUE |
| Q-36. | A professional minute of the meeting document should document all the important decisions made in the meeting, true or false(Marks - 1.0) |
| Ans. | TRUE |
| Q-37. | A professional minute of the meeting document should be attached with a detailed data set for all the designs made inn the meeting, true or false (Marks - 1.0) |
| Ans. | FALSE |
| Q-38. | A professional minute of the meeting document should document all the important lesions and they’re their implementation time line, true or false(Marks - 1.0) |
| Ans. | TRUE |
| Q-39. | A professional minute of the meeting document should not document the owner of each of the important decions taken in the meeting, true or false (Marks - 1.0) |
| Ans. | FALSE |
| Q-40. | When someone is giving me feedback, he/she is pointing towards me and my personality and not my performance or skills, true or false(Marks - 1.0) |
| Ans. | FALSE |
| Q-41. | The purpose of giving negative feedback should be to tell the receiver how bad he/she has been, true or false(Marks - 1.0) |
| Ans. | FALSE |
| Q-42. | We should give people strong feedback to make them realize their mistake and get them to accept their wrong doing, true or false(Marks - 1.0) |
| Ans. | FALSE |
| Q-43. | You should always give negative feedback with some actionable suggestions for improvements true or false (Marks - 1.0) |
| Ans. | TRUE |
| Q-44. | You should never give feedback in a way to make another feel inferior, true or false(Marks - 1.0) |
| Ans. | TRUE |
| Q-45. | Feedback, negative or positive, should always be given with a lot of emotions and empathy, true or false(Marks - 0.0) |
| Ans. | TRUE |
| Q-46. | You should choose your words very carefully while giving any negative feedback, true or false(Marks - 0.0) |
| Ans. | TRUE |
| Q-47. | While giving negative feedback, you should always compare the person with his or her colleagues who performed better, true or false (Marks - 0.0) |
| Ans. | FALSE |
| Q-48. | Negative feedback should always bring all mistakes if the past, so that you can prove your point to the receiver, true of false(Marks - 0.0) |
| Ans. | FALSE |
| Q-49. | While receiving any negative feedback, you should always listen actively to understand the issue involved, true or false(Marks - 0.0) |
| Ans. | TRUE |
| Q-50. | While receiving any negative feedback, you should give a very string and immediate reaction so as not to look weak and unconfident, true or false (Marks - 0.0) |
| Ans. | FALSE |
| Q-51. | While receiving any negative feedback, you should continuously give reasons to why you did what you did, true or false (Marks - 0.0) |
| Ans. | FALSE |
| Q-52. | While receiving any negative feedback, you should tell the giver that you are singled out because you are not his or her favorite, true or false(Marks - 0.0) |
| Ans. | FALSE |
| Q-53. | While saying No to someone you should always be straight forward and decisive, true or false(Marks - 0.0) |
| Ans. | FALSE |
| Q-54. | If you want to say No to someone, you should still listen to the person completely and with full attention, true or false (Marks - 0.0) |
| Ans. | TRUE |
| Q-55. | While considering whether to say yes or no, you should always think about your gains and your advantages only, true or false(Marks - 0.0) |
| Ans. | FALSE |
| Q-56. | Even if you are saying No to someone, you must recognize his/her feelings and emotions, true or false(Marks - 0.0) |
| Ans. | TRUE |
| Q-57. | While saying No, you should not care about the relationship at all, true or false (Marks - 0.0) |
| Ans. | FALSE |
| Q-58. | While in situations of saying no or yes, always remember your needs and priorities are most important, true and false(Marks - 0.0) |
| Ans. | FALSE |
Learn & Review (LR) Quiz (COMMUNICATION) : Part - 02
LR Quiz Full Name :
